Hi, Does anyone have an email address for someone higher up at escalations or customer service at Royal Caribbean. We'll answer all the most frequent cruising questions. If no phone reps will help you, reach out over email to Guest Relations: RoyalGuestRelations@rccl.com. It sounded like she was in another country talking though a computer. Alternatively, Royal Caribbean provides a self-service form that you can fill out and submit your refund request. We'll even help you find meanings for the sailing terms you see on our website. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-888-766-6420 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. I know I can send an email through the website but was hoping to get someone other than a customer service rep. I hate to even send it - we've always had such great service with them and we are looking forward to the two cruises we have booked with them this year. COVID-19 specific refunds: Royal Caribbean's policy is to issue refunds or future cruise credit, . Join the 288 people who've already reviewed Royal Caribbean Cruises. Wait 14 days, then call Royal Caribbean customer service at 866-562-7625. Because it is in US funds, you will pay a service fee on your Canadian Visa . The plan offered is called the Royal Caribbean Travel Protection Program, and it provides the following coverage: $25k Emergency Travel Medical Insurance. 3. . . If you prefer written complaints, email it or send a letter to Post Cruise Guest Relations at 1050 Caribbean Way, Miami, FL 33132. Royal Caribbean International doesn't control how long the refund process takes; your bank or financial institution determines the length of time. Sign Up for Email. We were offered Future Cruise Credit or a refund. However, some refunds may take up to 30 days to post. Write a review Sign in. Royal Caribbean is represented by Sanchez Fischer Levine. However, they said to get a full 100% refund without any penalties they have to process it internally without canceling our cruise first. So, not wanting to waste money, I just decided to use the FCC to book a New Years cruise out of a local port that departs on Dec 30, 2022. One of the reasons we keep sailing on Royal. Featured review. Royal Carribean refuses to refund our money even though neither cruise occurred and thatthey sent us an email telling us we were eligible for a full refund. If it is for a FCC, then go up the chain at RC. "The refund is 100% of what [the customer] paid, but is the lower value compared to the 125% FCC (future cruise credit)," Fishman told me in an email. Tony Owusu. However, we had a horrible customer service experience with them this past weekend and we'd like to let them know. 204 reviews of Royal Caribbean International "Cruising done to perfection. AVP, Guest Experience. Royal Caribbean Cruises - horrible customer service. Does anyone have a name of a person or an email that has worked for them? By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Thanks! We asked for the credit. Ask if your refund was mailed. The case, assigned to U.S. District Judge Darrin P Gayles, is 1:22-cv-20187, Royal Caribbean Cruises Ltd. v. Capital Jazz Inc. Miami, FL 33132. Include details like the date and time of the issue, names of crew members who . The nature of the claims. 1050 Caribbean Way. Others are taking up to three months to get money back to customers. Did a week on their Freedom of the Seas ship to the eastern Caribbean. Monday - Friday 08:00 to 20:00 hrs. Royal Caribbean ( RCL) - Get Royal Caribbean Group Report extended protections for cruisegoers as the cruise line looks to entice fans to book vacations in an . Jan 14, 2022 4:56 PM EST. 1050 Caribbean Way. I am still waiting on my future cruise credit for me canceling a cruise. If not . If it is for a FCC, then go up the chain at RC. Our kids, 2 and 4 years old are not vaccinated so they both need PCR Test. Shore Excursions Cancellation Policy. Saturday 10:00 to 16:00 hrs. Cancellation of Cruise or CruiseTour Step 2. Review & Submit. We booked a family cruise out of Galveston during Easter week via our travel agent, the trip cost 1,626.76. Cancelled flights and delays at airports are fuelling anxiety among UK holidaymakers ahead of the key summer season, travel agents have warned. Royal Caribbean Cancellation and Refund Policy. 150-91 days - loss of deposit. 1800 754 500. RC said that we will get a full refund within 30-45 days. 90-61 days - 25% of fare *. Our kids, 2 and 4 years old are not vaccinated so they both need PCR Test. Jun 2, 2022 1:28 PM EDT. CruiseCare and the Royal Caribbean Travel Protection Program, can help protect you against the unexpected. Cruises - Royal Caribbean - POOR COVID cancellation policy - NIGHTMARE EXPERIENCE WITH ROYAL CARIBBEAN CUSTOMER SERIVICE - VERY POOR TREATMENT OF CLIENTS IN THE WAKE OF COVID19. Royal Caribbean Complaint. They were very nice and understood my problem and made good for it. Alternatively, Royal Caribbean's Cruise with Confidence program allows guests to cancel their cruise up to 48 hours before your sail date for a 100% future cruise credit. The person filing the grievance later returned to say that the line had processed their refund by September 24. No current policy could have foreseen the devasting impact this virus would cause therefore no policy could have addressed this type of issue. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Miami, FL 33132. check your cruise line's website for cancellation policies, call customer service or your travel agent. Contact Information 1050 Caribbean Way Miami, FL 33132-2028 https://www.royalcaribbean.com/ (800) 256-6649 Customer Complaints 1,741 complaints closed in last 3 years 688 complaints closed in last. If you prefer written complaints, email it or send a letter to Post Cruise Guest Relations at 1050 Caribbean Way, Miami, FL 33132. Customer Service: (800) 256-6649 Toll Free: (866) 562-7625. Booked to go on symphony of the seas we was told by Crew there was lots of issues and royal Caribbean insisted there was no issues and they w If that doesn't work, reach out to the executive relations team. Royal Caribbean Complaint. Royal Caribbean has not extended the redemption period for the extra 25% credit issued to people who had their cruises cancelled by the cruise line. Royal Caribbean Group 1050 Caribbean Way, Miami, Florida, United States, 33132-2028 . Jan 14, 2022 4:56 PM EST. Does anyone have a name of a person or an email that has worked for them? Royal Caribbean Cruises - Refund policy. I got a phone call about it from RCCL. 151 or more days - deposit is refundable. If that doesn't work, reach out to the executive relations team. . They will screw with you reservations. 2022 Royal Caribbean . We'll point you to a travel agent who can help with your cruise planning. You will need a few details to complete the self-service request: Booking ID Ship Sail Date Last Name Left out of Port Canaveral. Apr 28, 2022 11:08 AM EDT. To add travel protection to your trip, please select your cruise line below: IF you do get any type of refund you must wait 45-65 days for a refund!!!!! On June 15, 2017, Royal Caribbean International implemented a new "Shore Excursions . I was on the phone last week well over an hour with a lady that I could hardly hear or understand. We are here to help with reservations, Crown & Anchor memberships and general questions. Royal Caribbean's cancellation policy . Call 800/256-6649 (514/285-9723 for outside the U.S.). check your cruise line's website for cancellation policies, call customer service or your travel . Covid 19 is a national pandemic that has cripple the entire world. 04/20/2022. The pandemic has forced a level of fluidity on Royal Caribbean's ( RCL) - Get Royal Caribbean Group Report decision-making process that once seemed impossible. I am a loyal customer and just have a small complain/recommendation to. That deposit amount shall not be refunded at any time after it has been paid. Internal filing numbers for corporate parties, Whether mediation or arbitration is selection. This form is good for requesting refunds of a cancelled sailing, as well as opting into the Cruise with Confidence program. You chose the 125 percent cruise credit. Royal Caribbean Cruises - Cancelled cruise due to covid - refusing to refund money. They will not give you a refund. We have asked them what happens to our money if they file bankruptcy, but they will not answer our questions. You will need to give them your name and sailing details. 14 days or less - 100% of fare. Posted December 31, 2021. Because the unexpected can happen! And an agreement that the settlement can't be publicly adjudicated, the mediator (in mediations) can . Don't Neglect The Important Details. If you have taken at least one Royal Caribbean cruise in the past, you should call the Crown and Anchor Society number for (sometimes) faster service at 800-526-9723. . July 26, 2021. DON't Book Royal Caribbean. Absolutely Terrible customer service. Royal Caribbean ( RCL) - Get Royal Caribbean Group Report emails its customers, especially passengers on a soon-to-sail cruise often. Everyone had an absolutely great time, especially the kids. This report was posted on Ripoff Report on 01/24/2021 08:13 PM and is a . Like most other cruise lines, Royal Caribbean offered a full refund or a 125 percent cruise credit after the pandemic. October 3, 2015. Tony Owusu. The cruise was short-staffed, and the food was terrible, queuing every night to enter my time dining, longest being 3 hrs, on average 1 hour, entertainment was the third rate at best. $50k Emergency Medical Evacuation Insurance. Cancel My Cruise. What Royal Caribbean did: We booked a sailing for June 2020 but it was cancelled due to COVID. Royal Caribbean Cruises - A deck cleaner. Royal Caribbean International, owned by Royal Caribbean Cruises Ltd, is a cruise line brand founded in Norway and based in Miami, Florida. Contact Us. 4 min read. Resolved. However, we had a horrible customer service experience with them this past weekend and we'd like to let them know. Describe the specific problem, concern or issue that prompted to you to write in. 2020 Royal Caribbean Cruises Ltd. Ships' registry: The Bahamas. AVP, Guest Experience. Reserve Your Royal Caribbean Holiday. | Read 21-40 Reviews out of 261 We didn't realize the enormity of COVID and chose the credit. from a member of Carnival's customer service team, provided a reference number for the cruiser's bank to . Step 1. This type of pandemic is said to come along once every 100 years. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. If you need assistance by phone, customer service can be reached at (800)256-6649 or (800)526 . call us Individual Reservations 866-562-7625 Mon-Sun 7am-2am (EST) Group Reservations (sailing with 8 or more staterooms) 800-465-3595 Mon-Fri 9am-7pm / Sat 9am-6pm (EST) Royal Customer Service 800-256-6649 Royal Caribbean Group's "Cruise with Confidence" program has been in place since March 2020 and . Cancel any cruise (booked by March 31, 2022) that sets sail from now through September 30, 2022, and you're covered. Always include the following: Your Name, address, phone number, email address, reservation number, ship name, dates of travel, and cabin number. We were originally booked on Symphony for 1/8/2022. Though Royal IT and Customer Service is on a own unique level, Consistently inconsistent, some get Refunds in 1 month, some months longer, myself been fortunate with 10-21 days all but once last 8 Months. At cruise giant Royal Caribbean and sister line Celebrity Cruises, for instance, the staff that handles refund requests is trying to get them processed in 30 business days (which works out to about 45 days). During the worst of the pandemic . However, we realized in December that we needed to choose the refund and they told us it was . I will be stuck with hundreds of dollars in service charges because they actually process and then "refund" the payment they hold for you, instead of cancelling the transaction. . Aurora Yera-Rodriguez. Report your issue or complaint with Royal Caribbean by contacting its Post Cruise Guest Relations department. COVID-19 specific refunds: Royal Caribbean's policy is to issue refunds or future cruise credit, . Royal Caribbean " customer service " is a joke. In May, Royal Caribbean issued a cruise . If you need assistance by phone, customer service can be reached at (800)256-6649 or (800)526 . In March 2022 was launched the online booking service "Royal Caribbean Hotels" via partnership with Priceline (1997-founded online booking agency specializing in travel-related products/flights, hotels, cruises). You can call the company's customer service at 800-256-6649. Aegean Airlines refunds one ticket but not the . 17056205 01/17/2018 Royal Caribbean Travel Protection Plan Desk at AON October 3, 2015. For frequently asked cruise questions click here . If you want to share reviews of customer service - I'm sure there's a customer service critic forum or FB group out there who would love your input. 10 days after my cancellation, Royal . Go to contact us on the home page and fill out the info and your complaint. Thanks! We were scheduled to leave in May, but Royal Caribbean canceled the cruise and offered us either a refund or a 125% cruise credit. Cancel My Cruise. . Royal Caribbean International, Celebrity Cruises, Silversea Cruises. Refunds for Delayed Sailings or Sailings Cancelled by Royal Caribbean If we cancel a voyage, or delay embarkation by three (3) days or more and you elect not to sail on the delayed voyage or a substitute voyage we offer, you can obtain a refund or a future cruise credit (FCC). During the pandemic, Royal Caribbean ( RCL) - Get Royal Caribbean Group Report adopted what it called "Cruise with Confidence." That policy enabled customers to book . Write a letter to Royal Caribbean requesting a refund. . First, you need to submit forms to NAM which include: Names, addresses, and telephone numbers for each party to the case. Should read other CC Cruise Lines, they been complaining about Customer Service and length of time for Refunds also though not as much lately. Feb 19, 2022 11:12 AM EST. AEST or ADST. Still need help? RICH KANUCHOK, Baltimore A. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Facebook Twitter. 2. redeemed/booked by May 31, 2022 on a Royal Caribbean International sailing departing on or before December 31, 2022 or one year from the original sail date. Call 800/256-6649 (514/285-9723 for outside the U.S.). Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-888-766-6420 and ask about potential opportunities for flexible cancellation policies, rebooking . Recently, we and asked for a full refund due to the health protocols. Start Your Request. Q. Quyen Nguyen of US. 1 Link to . If no phone reps will help you, reach out over email to Guest Relations: RoyalGuestRelations@rccl.com. It can take 90 days or more to process a cruise refund, but if you call customer service and work with them politely, it is possible to resolve your refund more quickly . . Royal Caribbean Tips. . Royal Caribbean Cruises - Refund policy We booked a family cruise out of Galveston during Easter week via our travel agent, the trip cost 1,626.76. Contact Us. Step 3. Change fees will apply to bookings for which the deposit is nonrefundable. CONTACT LISTROYAL CARIBBEAN INTERNATIONAL Customer Service Pre-Cruise: 7am - 11pm EST Mon-Fri 9am - 8pm EST Sat/Sun (800) 529-6918 web_reservations@rccl.com Cruise Planner: . Royal Caribbean Cruises - flexibility to change a reservation. Report your issue or complaint with Royal Caribbean by contacting its Post Cruise Guest Relations department. Apr 18, 2022 12:35 pm. Went with extended family. Confirmation. Royal Caribbean ( RCL) - Get Royal Caribbean Group Report extended protections for cruisegoers as the cruise line looks to entice fans to book vacations in an . I am rejecting this response because: It is very disappointing that cruise.com is blaming CruiseLine for the problem when it is their agent's . The reservation numbers are 7116838. Those credits will still expire at the original. I wanted to use my FCC from my canceled 2020 cruise for another cruise that I booked in 2023 but the customer service agents from RC would not let me since the expiration date was Dec 31, 2022 . "Royal Caribbean gave [the] option to take a future cruise credit or get a full refund," a September 11 complaint alleges.